Latest Updates

7/1/2020 at 9:00 AM | Mask Wearing Requirements

To comply with CDC guidelines and the City of Jacksonville emergency executive proclamation to help prevent the spread of COVID-19, we are now requiring facemasks to be worn while inside the branches.

Exceptions:

• Children under age 2
• People with respiratory issues

Masks are available upon request.

6/1/2020 at 9:00 AM | Branch Lobby Reopening Precautions and Expanded Services

Community First reopens branch lobbies with new safety precautions. In line with the Phase 1 reopening announcement by Florida Governor Ron DeSantis and his Reopen Florida Task Force, we announce expanded access to our branch lobbies with some safety precautions starting today. The Mandarin and Riverside branches are now open. The UNF branch will remain closed temporarily. The safety of you and our staff is extremely important to us. As we all work to reopen Florida, we’re taking extra precautions to keep everyone safe.

• Drive-thrus will remain open for all transactions (as they are now)
• Lobbies will be open to now include teller transactions following all CDC-recommended social distancing guidelines.
• Member Solutions Representatives are available Appointments Requested
• New Business Account appointments are available with our Branch Managers, please click here and receive a call back to set up your appointment
• Face masks will be provided upon request
• Surfaces will be cleaned after every appointment
• Daily deep sanitation cleaning of each branch throughout the day
• NEW – Expanded Service Hours in the Member Experience Center until 8 p.m. Monday – Friday
• NEW – Express Team added offering a dedicated line to speak directly with our team to open a new membership or apply for a loan.

Branch Hours Today
Mon. - Thur. 9 a.m. to 5 p.m.
Fri. 9 a.m. to 6 p.m.
Sat. 9 a.m. to 1 p.m.

(The UNF branch will temporarily remain closed for the time being)

You can still perform most transactions via Online Banking and the Mobile Banking app.

5/11/2020 at 9:00 AM | Phase 1 Branch Lobby Reopening Precautions

Community First reopens branch lobbies with new safety precautions. In line with the Phase 1 reopening announcement by Florida Governor Ron DeSantis and his Reopen Florida Task Force, we announce reopening most of our branch lobbies with some safety precautions starting today. The Riverside, UNF, and Mandarin branches will remain closed temporarily. The safety of you and our staff is extremely important to us. As we all work to reopen Florida, we’re taking extra precautions to keep everyone safe.

• Drive-thrus will remain open for all transactions (as they are now)
• Lobbies will be open for limited services Appointments Requested
• No more than five (5)  members will be allowed in lobbies at a time
• Employees will be required to wear face masks and we will provide them to members upon request
• Surfaces will be cleaned after every appointments
• CDC-recommended social distancing will be practiced inside the branches
• Daily deep sanitation cleaning of each branch throughout the day

Branch Hours Today
Mon. - Thur. 9 a.m. to 5 p.m.
Fri. 9 a.m. to 6 p.m.
Sat. 9 a.m. to 1 p.m.
(The Riverside, Mandarin, and UNF branches will temporarily remain closed for the time being)

You can still perform most transactions via Online Banking and the Mobile Banking app.

5/6/2020 at 9:00 AM | Phase 1 Reopening Guidelines
Community First reopens branch lobbies with new safety precautions. In line with the Phase 1 reopening announcement by Florida Governor Ron DeSantis and his Reopen Florida Task Force, we announce reopening most of our branch lobbies starting on Monday, May 11 with some safety precautions. The Riverside, UNF, and Mandarin branches will remain closed temporarily. The safety of you and our staff is extremely important to us. As we all work to reopen Florida, we’re taking extra precautions to keep everyone safe.

Starting on Monday, May 11

• Drive-thrus will remain open for all transactions (as they are now)
• Lobbies will be open for limited services Appointments Requested
• No more than five (5)  members will be allowed in lobbies at a time
• Employees will be required to wear face masks and we will provide them to members upon request
• Surfaces will be cleaned after every appointments
• CDC-recommended social distancing will be practiced inside the branches
• Daily deep sanitation cleaning of each branch throughout the day

Branch Hours starting May 11
Mon. - Thur. 9 a.m. to 5 p.m.
Fri. 9 a.m. to 6 p.m.
Sat. 9 a.m. to 1 p.m.
(The Riverside, Mandarin, and UNF branches will temporarily remain closed for the time being)

You can still perform most transactions via Online Banking and the Mobile Banking app.
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 We look forward to serving you

5/4/2020 at 9:40 AM

We have just received another round of stimulus payments from the Internal Revenue Service (IRS) and have posted the payments to eligible member accounts via direct deposit.

If you are expecting a payment but have not received it yet, we encourage you use the new Get My Payment tool recently launched by the IRS. Community First does not have information regarding missing payments.

Member Service Expectations

Based on world events, it may be an extended period before we're able to resume "business as normal" and we ask for your patience in the coming weeks as we anticipate higher call volumes and longer wait times.

We have your back!

We offer many convenient service channels such as online banking, ATMs, and telephone banking, which do not require a branch visit. Please limit physical contact and do not visit a branch if you are ill, have been exposed to the virus, or have recently traveled outside of the country.

• For member service inquiries, we encourage you to use our secure message feature within Online Banking. You may also call the Member Experience Center.
• To open a new account or apply for a new loan, apply online or call our Member Experience Center.
• Use our Online and Mobile banking, free online loan payment tool, or Info 24 to check balances, transfer funds, and pay your loans and bills online.
• Deposit checks from your phone using mobile deposit on our mobile app.

If you have been impacted by COVID-19 and need our support, we are here to help. Please contact our Member Experience Center to discuss what assistance may be available to you.