To comply with CDC guidelines and the City of Jacksonville emergency executive proclamation to help prevent the spread of COVID-19, we are now requiring facemasks to be worn while inside the branches.  Exceptions include children under age 2 and people with respiratory issues.  Masks are available upon request.

Coronavirus (COVID-19) Updates: Announcements, Branch Availability, and Government Relief Programs. Due to high call volume from stimulus funds posting, we are experiencing longer wait times. Check our Mobile Banking app or Online Banking for account updates. Check the status of your payment by using the IRS Get My Payment Tool   (Routing #: 263078934)

  1. Online Banking
  2. Security & Secure Access Codes

For your security, you may receive periodic prompts to re-register your device and enter a secure access code to continue to access Online & Mobile Banking. To ensure proper delivery of your secure access code, it is important to verify your phone number and email address on file.

Verify or update your phone number and email address

Follow the steps below to verify that we have the correct phone number and email address: 

  • Log into Online Banking 
  • Click on the Settings & Alerts Tab
  • Under Security Preferences, select the Security Access Code Delivery
  • Verify that a phone number and/or email is listed. Add and/or remove delivery methods as needed.

View our step-by-step guide to learn more about how to register your device and enter a secure access code.