How do I enroll?
You will receive an enrollment text message from Community First. The text message will ask you to opt-in for the debit card fraud alerts via text by replying “YES”.
Example:
207-33: C1CUFL Card Fraud Alerts activation text. Reply YES to confirm your enrollment, HELP for help, STOP to cancel texting. Msg&Data Rates May Apply.
If you do not want to enroll in receiving Debit Card Fraud Alerts, reply “STOP” to cancel.
If you reply “YES”, you will receive a welcome text from C1CUFL, which will thank you for enrolling.
Example:
C1CUFL Card Fraud Alerts. Thank you for enrolling. Reply HELP for help, STOP to cancel. Msg&Data Rates May Apply.
What happens once I enroll?
Once enrolled, if a transaction is flagged as suspicious, you will receive a text message informing you of the transaction. You will be given the opportunity to respond to the text message to indicate if the transaction was authorized or fraudulent.
Example:
C1CUFL Fraud Alert: Did you attempt Transaction on debit card ending in 1234 at Macy’s in CA for $25.62? Reply YES or NO.
Based on your reply, you will receive the one of the following messages:
If you reply NO:
C1CUFL: You’ve indicated an unauthorized charge on your card ending in 1234. A temporary hold may have been placed on your card. Please call immediately 1-877-253-8962.
If you reply YES and your card is in active status, you will receive the following response:
C1CUFL: Thank you for your response. We’ll continue to monitor your card for unusual activity.
If you reply YES and your card is in a restricted status, you will receive the following response:
C1CUFL: Thank you for your response. We’ll contact you when the temporary hold on your card has been removed. Sorry for any inconvenience.